Helping Consumers Across Illinois with Free Legal Representation in Lemon Law Claims Since 2001

Call (773) 338-7223 (local)

Or 877-LEMON -17
(877) 536-6617 (toll free)

FAQ's

How is my case evaluated?

Your case will always be personally evaluated, by an experienced ILLINOIS Lemon Law attorney – e.g., not by an associate from California, a paralegal in Michigan, or other out-of-state intake representative. You will always get a fair and complete assessment of your case (the good and bad facts about your case), how the law applies to your situation, the possible outcomes of your case, and no-nonsense advice on your options.

What do you need for a FREE evaluation my case?

All that is necessary are all your repair orders you received from repair facilities that have performed repairs to your vehicle.

Other helpful information (though not necessary for an initial evaluation) include your current registration, your purchase documents, car rental receipts, towing receipts, and recalls you may have received in the mail regarding your vehicle. All documents and contact information received are kept with strict confidence not shared per our privacy policy.

I purchased a “certified” used car that has had a lot a problems after I took it home. Do I have a case?

If the car was “certified” by the car manufacturer, it usually means it has the manufacturer’s written limited written warranty. This also usually means that you have a case if you had multiple repairs under the manufacturer’s warranty. For more information, submit your details for a FREE CASE REVIEW or call or just call toll free 1-(877)-536-6617 or our local number 1-(773)-338-7223 regarding your case.

My vehicle was not bought “new,” but I had repairs performed under the car manufacturer’s warranty after I bought it. Do lemon laws still apply to my case?

Possibly. If you bought a “used” or “demo” vehicle, but had repairs performed under the vehicle’s manufacturer’s warranty, you still may have a case. Because each case is different, contact us today for a free case evaluation regarding your case. Submit your details for a FREE CASE REVIEW or call or just call 1-(877)-536-6617 or 1-(773)-338-7223.

Do I have rights if I leased my vehicle?

Absolutely!  Submit your details for a FREE CASE REVIEW or call or just call 1-877-536-6617 or 1-773-338-7223.

What if I don’t have repair orders?

If you do not have your repair orders, a service history or warranty history may be obtained from the dealership you have brought your vehicle for repair. You can also get copies of the repair orders from the servicing dealership as well. You can fax your repair orders and contact information for a FREE CASE REVIEWat 1-(312)-962-8800 or 1-(877)-536-6617.

What is a repair order?

A repair order (or “service order” or “work order”) is a document from the manufacturer’s authorized dealership or repair facility gives to you upon the completion of your repair visit. This may become “evidence” or “proof” of the manufacturer’s attempts and/or failure to repair the defect you have complained about. It should state your vehicle’s deficiencies, your complaints, the repairs performed, and the date and time you left your vehicle for repair and the date you pick it up. Do not leave the dealership without a copy of your repair order and make sure it accurately states your complaints and the amount of time it was at the dealership.

What are TSBs and recalls?

TSBs (“Technical Service Bulletin” or sometimes called “service bulletin”) are generally written communications from the manufacturer to the dealership to make aware of certain technical issues or customer complaints, and to inform the dealership technician to remedy or repair common problems and/or defects encountered with a specific vehicle. Some TSB information may be obtained through www.nhtsa.gov.

Similar to TSBs, recalls are generally communications between a manufacturer and its authorized dealership to perform preventative repairs or replacement of parts to a vehicle prior to the manifestation of a common problem and/or defect with a specific vehicle, some of which may be dangerous. While some recalls are mandatory and compulsive, others are not.

Submit your details for a FREE CASE REVIEW or call or just call 1-(877)-536-6617 or 1-(773)-338-7223 today to find out how TSBs and recalls may be used in your lemon law case.

Will a car manufacturer buy back my vehicle?

The answer to this question depends on the facts and circumstances of each case. Depending on the circumstances, some manufacturers may voluntarily offer this relief, some will not and do not have to by law. Keep in mind that a “buy-back” may not even be desirable in your case and in your situation. Your goals in your case may be vastly different after learning information about your case after legal consultation. Submit your details for a FREE CASE REVIEW or call or just call 1-(877)-536-6617 or 1-(773)-338-7223 regarding your case.

Have a question?

We have answers! Submit your information for a FREE CASE REVIEW or just call 1-877-536-6617 or 1-773-338-7223 anytime – Even after business hours or on weekends.

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